A New Era in Business Travel: SAP Concur & Amex GBT Partner Up
By: Leigh-Ann Burroughs, Principal Advisor
SAP Concur and American Express Global Business Travel just dropped big news, a new strategic alliance to deliver “Complete by SAP Concur and Amex GBT”, an integrated travel, payment, and expense solution.
This partnership aims to deliver a smarter, more seamless traveler experience powered by AI, automation, and tighter connections between booking, payment, and expense systems.
But the big question remains: what happens next for other TMCs and Concur partners? Will this reshape agency integrations or redefine who leads future innovation?
3 Things to Watch:
TMC Partner Dynamics – How Concur will balance its alliance with Amex GBT while maintaining equitable partnerships with other TMCs.
Migration Strategy – Whether existing Concur clients will need to shift onto the new “Complete” platform, and what that means for configuration and support.
Innovation Access – How quickly AI-driven enhancements and new content types (like NDC fares) will extend beyond Amex GBT clients.
At Lyndon Group, we’re helping clients evaluate what this means for their travel programs, configurations, and TMC strategies so they’re ready for whatever this “new era” brings.