AI Has Clocked In: Welcome to the Future of Travel Management

By: Leigh-Ann Burroughs, Principal Advisor

What if your travelers had a colleague who never slept, never took a holiday, and answered questions instantly no matter what the time zone? That’s not a dream role to recruit for, it’s the power of AI in today’s travel programs.

Why It Matters

• 24/7 support for itinerary changes, bookings, and policy questions.

• Efficiency at scale - AI handles FAQs while managers tackle strategy.

• Seamless adoption by meeting employees in tools they already use.

• Futureproofing as the entire travel industry moves toward AI-driven solutions.

AI isn’t here to replace travel managers’ , it’s here to free them up for higher-value work. How is your organization thinking about AI in travel management? Are you testing, piloting, or already scaling solutions?

At Lyndon Group, we consult with organizations to cut through the noise and make the right choices about AI in travel, whether it’s assessing tools, shaping strategy, or balancing automation with the human touch.

The future of business travel isn’t human or AI. It’s both! working side by side.

Read more about how AI is transforming Corporate Travel at BTN by Northstar. Travel's New Co-Worker: The AI Chatbot by Elizabeth West.