In today’s travel landscape, success isn’t just about managing bookings, it’s about managing performance. The best Travel Managers track KPIs that show how efficiently, compliantly, and strategically their programs operate.
Here’s a quick rundown of the travel metrics that matter most:
Efficiency
Measure how smoothly your travelers move through the process.
- Online Booking Adoption – Target 80%+ in Concur
- Booking Lead Time – More days = lower fares
- Approval Time – Delays cost savings
**High adoption and fast approvals = lower fees and happier travelers.
Compliance
Keep travel policy and duty of care in check.
- In-Policy vs. Out-of-Policy Bookings
- Preferred Supplier Usage
- Traveler Profile Completion
**Compliance protects your company spend, and your travelers.
Cost Savings
Spot where value is gained (or lost).
- Average Ticket Price / Hotel ADR
- Service Fees per Booking
- Unused Ticket Value Reclaimed
- Lost Savings
**Savings are real only when they’re measured and managed.
Strategic Insight
See travel as a business enabler, not a cost center.
- Trip Purpose ROI
- Sustainability Metrics (CO₂, rail vs. air)
- Traveler Satisfaction (CSAT)
**When you connect KPIs to outcomes, travel drives impact.
At Lyndon Group, we help clients turn travel data into strategic action, optimizing Concur reporting to drive efficiency, compliance, and savings.
