Implementation Services

Implementation Expertise You Can Trust

Successful implementation is about more than configuring technology. It requires a clear strategy, coordinated stakeholders, practical design decisions, effective change management, and experienced guidance from planning through launch. Lyndon Group helps organizations implement and transform travel, expense, payment, audit, automation, and finance programs with less risk and greater long-term value. Our specialists combine deep platform knowledge with real-world operational experience to keep initiatives moving, solve problems early, and build programs that work in practice—not just on paper.

From focused deployments to global transformation initiatives, we scale our services to fit your goals, internal resources, technology landscape, and timeline.

What We Implement

Programs, Platforms & Implementation Capabilities

Programs We Implement

Travel and expense management programs
Corporate travel programs and booking technologies
Accounts payable automation and invoice management programs
Expense auditing, compliance, and risk management programs
Corporate card, payment, and reimbursement programs

Platforms We Support

SAP Solutions
SAP Concur solutions
AppZen expense auditing and compliance solutions
Medius accounts payable automation solutions
Connected finance, ERP, HR, travel, and payment systems

Implementation Capabilities

Program strategy, readiness planning, and solution design
System configuration, integrations, connectors, and data flows
New or redesigned policies, processes, controls, workflows, and operating models
Change management, communications, training, and user adoption
Testing, deployment, cutover, hyper-care, and post-launch support
Global deployments, platform migrations, mergers and acquisitions, program refreshes, and transformation initiatives

How We Implement

Our Approach

Project Management

Our project managers establish structure from day one. We coordinate stakeholders, manage dependencies, identify risks early, maintain the implementation plan, and keep decisions, deliverables, and deadlines visible. The result is a more controlled rollout with clear ownership and complete documentation.

Advisory & Consulting

For organizations with internal project resources, Lyndon Group provides targeted expertise to strengthen decisions and reduce risk. We bring practical knowledge of global requirements, policy design, operating models, controls, supplier strategy, and implementation leading practices across the travel, expense, payment, audit, and finance ecosystem.

Configuration & Solution Design

Our platform specialists translate business requirements into practical, scalable solutions. We support configuration, workflow design, permissions, forms and fields, integrations, testing, and deployment across supported technologies—always with an eye toward usability, maintainability, compliance, and long-term value.

Change Management & Adoption

Technology only creates value when people use it effectively. We help organizations prepare stakeholders, communicate changes, train users and administrators, and develop the documentation and support model needed for a successful launch.

Flexible Delivery Model

Every organization starts from a different place. We can lead the full implementation, support a specific workstream, augment an internal team, or step in to recover a project that has stalled or changed direction.

How We Implement

Our Approach

Project Management

Advisory & Consulting

Configuration & Solution Design

Change Management & Adoption

Flexible Delivery Model

What You Get

Our Implementation Services

Project Readiness Planning

ROI analysis and business case development
Change impact analysis
Budget and resource planning
Supplier and TMC RFP support and selection
Benchmarking and current-state assessment
Governance, roles, and project mobilization

Design & Discovery

Requirements gathering and stakeholder workshops
Current-state and future-state process design
Analytics and reporting requirements
Regulatory, statutory, tax, and policy considerations
Implementation roadmap and delivery strategy
Requirements and design documentation
Integration and data-flow design

Development & Configuration

Policy and standard operating procedure creation or updates
Platform configuration and solution setup
Workflow, forms, fields, permissions, and controls
Expense audit and automation solution enablement
Communications and training development
Custom integrations, applications, and connectors
System integration testing support
User acceptance testing planning and execution support

Project Readiness Planning

ROI analysis and business case development
Change impact analysis
Budget and resource planning
Supplier and TMC RFP support and selection
Benchmarking and current-state assessment
Governance, roles, and project mobilization

Design & Discovery

Requirements gathering and stakeholder workshops
Current-state and future-state process design
Analytics and reporting requirements
Regulatory, statutory, tax, and policy considerations
Implementation roadmap and delivery strategy
Requirements and design documentation
Integration and data-flow design

Development & Configuration

Policy and standard operating procedure creation or updates
Platform configuration and solution setup
Workflow, forms, fields, permissions, and controls
Expense audit and automation solution enablement
Communications and training development
Custom integrations, applications, and connectors
System integration testing support
User acceptance testing planning and execution support

Deployment

Cutover planning and go-live coordination
Change management and communications
Administrator and end-user training
User support and adoption activities
Vendor and partner coordination
Hyper-care planning and issue management

Post-Implementation Support

Back-office and administrator support
Hyper-care and stabilization
Configuration optimization and program refresh
Management reporting and dashboard programs
Policy, process, and control refinement
Ongoing advisory, managed services, and staff augmentation

Deployment

Cutover planning and go-live coordination
Change management and communications
Administrator and end-user training
User support and adoption activities
Vendor and partner coordination
Hyper-care planning and issue management

Post-Implementation Support

Back-office and administrator support
Hyper-care and stabilization
Configuration optimization and program refresh
Management reporting and dashboard programs
Policy, process, and control refinement
Ongoing advisory, managed services, and staff augmentation

Why Lyndon Group

Deep experience across travel, expense, payments, audit, automation, and finance operations
Platform expertise paired with practical program-management and operational knowledge
Flexible support—from targeted advisory to full implementation leadership
Experience supporting organizations of different sizes, industries, and geographic footprints
A focus on scalable design, user adoption, data integrity, compliance, and long-term maintainability

Client Testimonials

What Our Clients Say

The configuration work paid for itself almost immediately. We eliminated nearly twenty hours of manual accounting work each month and significantly improved the accuracy of our tax reporting.

— Director of Finance, Canadian Manufacturing Company

We’ve worked with several consulting firms over the years, but Lyndon Group understood SAP Concur at a level we hadn’t experienced before. They didn’t just solve today’s issue—they helped us build…

— Global Expense Program Manager

The training wasn’t generic—it reflected our policies, our processes, and how our employees actually work. Adoption was significantly higher than we expected.

— Finance Manager, Canadian Non-Profit

Our AP team finally stopped chasing invoices and started managing the process proactively. Approval workflows are simpler, reporting is cleaner, and vendor relationships have improved.

— Accounts Payable Manager

Lyndon Group didn’t just recommend changes—they helped us prioritize them, train our team, and build a roadmap that our leadership could confidently support.

— Global Expense Program Manager

What could have been a complicated ERP transition became a structured, manageable project. Their guidance helped us redesign our Concur configuration while keeping the broader implementation on schedule.

— Director, Financial Systems

The reporting training alone was worth the engagement. We finally have meaningful dashboards that our leadership team actually uses to make decisions.

— Senior Financial Analyst

Lyndon Group isn’t simply a consulting vendor—they’re the first call we make whenever we’re planning changes to our travel and expense program.

— Expense Program Administrator

We knew AppZen could automate more than we were using. Lyndon Group helped us refine our audit strategy, improve auto-approvals, and get measurable value from the platform.

— Director of Expense Operations

Travel is much more than booking tools. Lyndon Group helped us rethink our program strategy, supplier relationships, and traveler experience while keeping compliance front and center.

— Global Travel Manager