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Ongoing Program Support
Flexible Expertise That Extends Your Team
Managing travel, expense, accounts payable, audit, payment, and connected finance programs requires specialized knowledge and consistent operational attention. Lyndon Group provides flexible short- and long-term support designed around your organization’s needs, internal resources, and priorities.
Our consultants become an extension of your administrative, operational, and leadership teams—helping manage day-to-day responsibilities, maintain systems, support users, strengthen controls, improve reporting, and address changing business requirements. Whether you need targeted expertise, temporary capacity, or an ongoing managed support model, we build the right level of service for your program.
Programs We Support
- Travel and expense management programs
- Corporate travel programs and booking technologies
- Accounts payable automation and invoice management programs
- Expense auditing, compliance, and risk management programs
- Corporate card, payment, and reimbursement programs
Platforms We Support
- SAP Concur solutions
- AppZen expense auditing solutions
- Medius accounts payable automation solutions
- Connected finance, ERP, HR, travel, card, and payment systems
Support Capabilities
- Program administration and ongoing advisory support
- System maintenance and advanced configuration
- End-user and administrator support
- Expense report and invoice auditing and processing
- Reporting, analytics, and data management
- Back-office operations and outsourced staffing
- Policy, procedure, and control maintenance
- Training, documentation, and knowledge transfer
- Issue resolution, testing, and release support
- Program governance and continuous improvement
Flexible Support for Day-to-Day Operations and Long-Term Success
Program Administration & Outsourced Staffing
Add experienced resources without increasing permanent headcount or repeatedly retraining new team members. Our consultants can take on defined administrative, operational, and managerial responsibilities or provide temporary coverage during transitions, leaves, vacancies, and periods of increased demand.
Ongoing Advisory Services
Give your internal team access to experienced program specialists who can provide practical guidance on policies, controls, card strategies, operational decisions, change management, training, vendor coordination, and evolving business requirements.
System Maintenance & Advanced Configuration
Keep your platforms aligned with changing business needs. Our team supports routine maintenance and advanced updates to workflows, policies, forms, fields, groups, lists, expense types, approval structures, permissions, and other configuration elements.
End-User & Administrator Support
Reduce the support burden on internal teams by giving employees, approvers, processors, and administrators access to knowledgeable assistance. We help resolve day-to-day questions, troubleshoot issues, reinforce policies, and improve confidence across the user community.
Auditing & Processing
Support pre-payment and post-payment auditing, expense report processing, invoice processing, exception handling, escalation, and quality assurance. Our teams can work within your established policies and thresholds and can support technology-enabled audit models using platforms such as AppZen and other audit solutions.
Reporting, Analytics & Data Support
Turn program data into practical insight. We develop, modify, and maintain reports and dashboards; help establish reporting strategies; improve data quality; and train internal teams to use reporting tools more effectively.
Back-Office Operations
Improve continuity and consistency across the operational work that keeps your programs running. Support may include administrative processing, queue management, exception resolution, reconciliation support, documentation, vendor coordination, and other recurring back-office activities.
Flexible Support for Day-to-Day Operations and Long-Term Success
Program Administration & Outsourced Staffing
Add experienced resources without increasing permanent headcount or repeatedly retraining new team members. Our consultants can take on defined administrative, operational, and managerial responsibilities or provide temporary coverage during transitions, leaves, vacancies, and periods of increased demand.
Ongoing Advisory Services
Give your internal team access to experienced program specialists who can provide practical guidance on policies, controls, card strategies, operational decisions, change management, training, vendor coordination, and evolving business requirements.
System Maintenance & Advanced Configuration
Keep your platforms aligned with changing business needs. Our team supports routine maintenance and advanced updates to workflows, policies, forms, fields, groups, lists, expense types, approval structures, permissions, and other configuration elements.
End-User & Administrator Support
Reduce the support burden on internal teams by giving employees, approvers, processors, and administrators access to knowledgeable assistance. We help resolve day-to-day questions, troubleshoot issues, reinforce policies, and improve confidence across the user community.
Auditing & Processing
Support pre-payment and post-payment auditing, expense report processing, invoice processing, exception handling, escalation, and quality assurance. Our teams can work within your established policies and thresholds and can support technology-enabled audit models using platforms such as AppZen and other audit solutions.
Reporting, Analytics & Data Support
Turn program data into practical insight. We develop, modify, and maintain reports and dashboards; help establish reporting strategies; improve data quality; and train internal teams to use reporting tools more effectively.
Back-Office Operations
Improve continuity and consistency across the operational work that keeps your programs running. Support may include administrative processing, queue management, exception resolution, reconciliation support, documentation, vendor coordination, and other recurring back-office activities.
Comprehensive Support Services
Expert coverage for every operational need
Administration & User Assistance
Keep your platforms running smoothly and your employees happy. We provide AppZen and SAP Concur Site Administration, daily activity support, user assistance, and comprehensive employee training.
Auditing & Daily Processing
Offload your day-to-day back-office tasks. Our team handles the meticulous auditing and processing of expense reports and invoices, alongside full Corporate Card Program Management and custom reporting solutions.
Strategic Management & Compliance
Navigate complex requirements with ease. We provide ongoing strategic program management, ensure global regulatory and statutory compliance, and offer short-term coverage for open headcounts or leaves of absence.
Support Models Built Around Your Needs
No two organizations require the same level of support. Lyndon Group can structure services around a defined scope, a block of consulting hours, temporary staff augmentation, recurring operational responsibilities, or a broader managed support model.
- Targeted support for a specific issue, project, or backlog
- Short-term coverage during staffing transitions or periods of increased demand
- Ongoing advisory and administrative support
- Dedicated operational support for defined processes or platforms
- Flexible support that can expand or change as program needs evolve
What You Get
Our Support Approach
Understand
We begin by clarifying your priorities, current operating model, internal capacity, platforms, pain points, and service expectations.
Design
We define the right support structure, responsibilities, service cadence, communication model, and measures of success.
Transition
We document processes, transfer knowledge, establish access, and create a practical transition plan that minimizes disruption.
Support
Our team performs the agreed responsibilities while maintaining clear communication, documentation, and accountability.
Improve
We identify recurring issues and opportunities to strengthen processes, controls, reporting, user experience, and program performance over time.
Support
Our team performs the agreed responsibilities while maintaining clear communication, documentation, and accountability.
Improve
We identify recurring issues and opportunities to strengthen processes, controls, reporting, user experience, and program performance over time.
Why Lyndon Group
Experienced Specialists Who Work as an Extension of Your Team
Lyndon Group combines platform expertise with practical experience across travel, expense, accounts payable, auditing, payments, reporting, and finance operations. Our consultants understand the systems, the surrounding business processes, and the day-to-day realities of keeping complex programs running.
We provide responsive, customer-focused support designed to strengthen your internal team—not replace the knowledge and ownership your organization needs for long-term success.
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Ready to Strengthen Your Program Support?
Build a flexible support model backed by specialists who understand your platforms, processes, users, and operational goals.
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